Entries by Ken Brown

Travel Market

Travel Incorporated has taken the input of various sources including The Economist, air passenger market analysis from IATA, the OAG (Official Airline Guide) and BCD, our global servicing partner, to combine and summarize the most significant trends that are likely to impact business travel.

and the Focus
on Safety

The past few years have kept Boeing in the public eye due to concerns over a lack of safety protocols within their manufacturing processes. The numerous incidents have brought about regulatory scrutiny and federal investigations.

How would a ban on TikTok impact Business Travel?

Business Travel policies, guidelines and directives have historically been focused on cost avoidance, savings, and traveler safety. While social media has not been considered having or contributing to an impact to these areas, it is becoming a potential topic of concern due to challenges of data privacy.

TMCs Using AI To Target ‘Low-Hanging Fruit:’ Inbound Email Automation

Asked how the world’s largest travel management company was applying artificial intelligence, American Express Global Business Travel CEO Paul Abbott in December said inbound email automation was “the biggest area of low-hanging fruit.” Another big multinational TMC, FCM, recently launched a new feature to rank the urgency of inbound traveler emails and route them accordingly […]

Duty of Care for Domestic Business Travel

2024 is proving to be a year of resetting, redefining and reestablishing numerous components to business travel programs. The safety and security of your travelers is paramount to your organization and to Travel Incorporated. The trend, however, is becoming much more focused on the inclusion of domestic safety protocols as opposed to a prior conception […]

Key Industry
Trends for

Artificial Intelligence (AI) and Automation Presents both excitement and challenges for individuals and business professionals, emerging as a dynamic and transformative force in the travel industry. Its potential lies in enhancing the traveler experience and optimizing operational efficiencies. Despite the frequent interchangeability of the terms AI and Automation, each plays a distinct role in the […]

Rebuilding a Best In Class Travel and Expense Policy

(09-28-2023) TRAVEL Establishing a Committee: Whether reviewing or rebuilding your policies, create a committee to include all relevant stakeholders. This includes not only divisional stakeholders such as Human Resources, Risk Management, Finance/Accounting and Legal, but also to have a solid representation of travelers from differing demographics and frequency of travel. Traveler Wellness: Understand what your […]

Hotel Sourcing Season 2024 – What Lies Ahead

(09-28-2023) Sourcing hotels is normalizing! While we see continuous change in all areas of preferred supplier negotiations, the hotel sector is working towards increasing transparency and partnerships with their corporate customers. KEY DRIVERS TO THE ONGOING RISE IN ROOM RATES: Pressure of Wage Increases: Hoteliers around the world continue to struggle with retaining quality staff […]

2024 Global Business Travel: Projections and Perspectives

(09-28-2023) The Global Business Travel Association released its predictions with an exciting projection for 2024 of surpassing the global pre-pandemic business level spend to $1.4 trillion. This forecast further extends growth to $1.8 trillion by 2027. Business travel spend and booking patterns are entering a dynamic environment. The pandemic’s overall influence on the direction of […]