All of our clients have been working diligently to gain a foundational understanding of how to apply the recent adjustments to cancellations within your travel program. The rapid pace of change over the past few months has created confusion and uncertainty. This document is designed to simplify the information, as well as include our responses to the most frequently asked questions for each aspect of ticket changes outlined below.
Refunds, or reimbursements for the purchase of non-refundable travel, are only available when the airline cancels or significantly delays the traveler’s flight. If your traveler booked their ticket through Travel Incorporated and meets this criteria, we will receive a notification from the airline of the cancellation or delay in the traveler’s flight and will contact your traveler directly to determine whether they want to have a refund processed (if eligible), retain the credit for future use, or book a new ticket. If refund is chosen, TI will submit the request on their behalf.
Unused Ticket Credits will be issued if a traveler cancels an active flight. The ticket will have a credit value applicable for future travel. Historically, credits were only available for one year from the original issue date, but due to COVID-19, most carriers have extended the expiration to two years, as well as waived the change fee which is typically applied to reissue a ticket.
Policies vary by airline; see our COVID-19 Hub for a summary of airline policies.
Historically, most airlines apply fees for the reissue of unused tickets. As a response to the pandemic, multiple airlines are working in cooperation with their clients implementing short term changes to their policies and procedures to reduce the cost of reissuing the tickets with a variety of fee waivers. Below is a summary of the types of waivers and how you can apply further value:
If the traveler needs to cancel a trip: Wait until the last minute to cancel, as this provides you the best opportunity for refund should the airline cancel the flight versus the traveler. If there is no change in the flight schedule by the airline, the traveler should cancel the flight in Concur or with a TI travel consultant prior to the departure date. TI will retain the unused ticket credit that can be applied toward a future flight on that carrier. Do not cancel direct with the airline.
If the traveler has unused tickets: In most instances the traveler will have up to 2 years to reuse the credits. As long as the trip was cancelled through TI, we will have the credit information on file and will automatically try to apply on their next booking for that carrier.
Many airlines are offering waivers on the change penalty and only the fare difference will be applied to your next booking.
Frequently Asked Questions by Topic
As always, Travel Incorporated is here to help you navigate your Return to Travel.
Contact your account manager for more information.
To view previous articles in our Return to Travel Series, Click Here.
https://www.travelinc.com/wp-content/uploads/2020/09/shutterstock_215557999-scaled.jpg 1707 2560 Dashia https://www.travelinc.com/wp-content/uploads/2018/07/TI_logo-white.png Dashia2020-09-15 16:01:002020-09-15 16:01:00Return to Travel Planning - Your Guide to Cancellations, Waivers, Name Changes, Refunds and Unused Tickets