Over the years, Airlines and Hotels have joined forces to build loyalty and combined service for their travelers.  Usually this takes the form of additional loyalty points through their partnership, and for some premium services in regions such as Dubai, limousine service to their hotels.

Airlines are always looking for ways to increase the perceived value to their premium travelers.  Most recently, United Polaris travelers and select Marriott properties have partnered by providing a free service that makes it easy to check and retrieve a bag.

Free Bag Delivery

The latest industry first:  If travelers happen to fly United’s Polaris Business Class and book at one of five Marriott International Hotels, they will have the added benefit of complimentary luggage delivery.

On November 1, United Airlines began offering free bag delivery to Polaris customers on flights between New York/Newark and London Heathrow. The complimentary service is exclusive to five Marriott International hotels, including JW Marriott Grosvenor House London, London Marriott Hotel Canary Wharf, London Marriott Hotel County Hall, Sheraton Grand London Park Lane and St. Pancras Renaissance Hotel London. “As our customers continue to demand greater convenience and choices, we will be ready to deliver, offering the caring, creative solutions that will keep them choosing United,” says Andrew Nocella, United’s Executive Vice President and Chief Commercial Officer.

It’ll be interesting to see if this new service will deliver the benefits it anticipates, and then how it can expand to other properties and partnerships in the future.

How Important is Luggage Delivery to You? 

While this free bag delivery service is not available for all United passengers, all travelers, no matter what carrier they choose to fly, want to ensure their luggage is going to arrive at the airport the same time they do! According to a Luggagehero study, it is interesting to see which carriers have the highest percentage of lost luggage!


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