Every part of the travel industry has been impacted by COVID-19, and the hotel industry is no exception. Whether the properties have temporarily closed or have been servicing guests during this period, hotels across the globe are taking extra measures to ensure the cleanliness and health for both travelers and staff. See what specific actions are being taken by the below brands:
Marriott– “If we are alerted to a case of COVID-19 at one of our hotels, we immediately work with the relevant health authorities to obtain the facts and guidance on steps to take with both guests and associates. We undertake an additional cleaning and disinfecting protocol of the common areas of the hotel as well as the areas we know the guest has been during their stay. In addition, the hotel seals the guest’s room (e.g., preventing entry by staff or others) and undertakes a room recovery protocol that is designed to disinfect everything in the room including sanitizing the air.”
Best Western– Best Western has removed items that may allow for the transmission of COVID-19, including decorative pillows, scarves, laundry bags, amenity trays, pens and notepads. Prepackaged breakfast options are available, and the use of bulk dispensers has been reduced.
Choice Hotels– Choice Hotels has increased its cleaning products, protocols and training. Food and beverage service is now offering more prepackaged options.
Hilton Worldwide– Hilton has increased the frequency of cleaning public areas and has continued the use of hospital-grade disinfectant and increased the use of hand sanitizers. Hilton will continue to adjust its food and beverage service to comply with current food safety recommendations.
Hyatt Hotels– Hyatt has enhanced its cleaning measures in public areas including lobbies, fitness centers, restaurants, gift shops and business centers, and engaged a third-party cleaning provider to conduct a deep cleaning across high-traffic areas of the hotel.
InterContinental Hotels Group– IHG has added response teams to provide around-the-clock assistant at hotels and increased frequency of cleaning of public areas and high-touch points in guest rooms. The company also is reviewing food and beverage service.
Radisson Hotel Group– It is placing hand sanitizer dispensers and/or wipes in high-traffic areas and has enhanced cleaning procedures throughout the hotel with a focus on commonly touched areas.
Wyndham Hotels & Resorts– Wyndham has partnered with third parties to provide hotel employees with training on enhanced disinfection procedures, including enhanced food safety measures.
Ensuring the health and safety of customers is a top priority for hotels. Updated cleaning procedures show that the industry is making sound decisions to help stop the spread of COVID-19.