Costs and Cancellations Continue for 737 Max

The initial grounding of the Boeing 737 Max aircraft in March created significant shifts in business and leisure travel plans, impacting thousands of consumers and costing airlines hundreds of millions of dollars. This past week, Boeing announced…

UA Puts Renewed Focus on Customer Service

United Airlines has announced changes in policy to put its customers first, above on-time statistics and other important metrics. As one part of their approach, United plans to delay their own flights if multiple passengers are late for their…

Delta Revamps Boarding Process

Delta has announced a new boarding process which will take effect on January 23, 2019, that eliminates the traditional zone boarding and introduces a process based on ticket type and color. The change expands the number of boarding groups from…
Delta-to-Introduce-New-Aircraft-with-Fewer-Middle-Seats-in-Competitive-Markets

Delta to Introduce New Aircraft with Fewer Middle Seats in Competitive Markets

Delta Air Lines will acquire its most passengerfriendly jet next year, where it will be used in competitive markets. The new, high-tech aircraft offers wide seats and a quiet cabin. Delta expects to use this aircraft on its more competitive…
Delta Simplifies Pre Trip Prep

Delta Simplifies Pre-Trip Prep

Delta has announced a number of new traveler offerings to make both their pre-trip planning and onflight experience much more convenient. Let’s take a look at the three most recent announcements: 1) Automatic check-in on the Fly Delta…
American Airlines

American Airlines Creates Customer Service Strategy

In the wake of a turbulent year for the airline industry, American Airlines is finding unique ways to rebuild its image in the consumers’ eyes by introducing a new customer service strategy with benefits to the AAdvantage membership, and…